Reference

How we handle your account and data

pkrcasino operates with clear policies that protect your account, your deposits and your personal information.

Account SecurityData ProtectionRegional AvailabilityContact & Rights
pkrcasino How we handle your account and data
REACH OUR TEAM

How to contact us about your account or policy

Team online

Live Chat

Get immediate help during lobby hours. Our chat team can answer questions about your account, your deposits, your withdrawals and your legal rights on the platform.

Email Support

Send detailed requests to our support inbox. We handle account recovery, data access requests, and policy clarifications. Expect a response within one business day.

Account Settings

Manage your contact details, password and security options inside your account. You can request data reports or closure from your account dashboard at any time.

HOW WE PROTECT YOU

Data, security and your account rights

Account Identity Verification

We verify your name, phone number and payment method when you open your account. This protects your funds and prevents fraudulent access. You provide this information once; we keep it secure and encrypted.

Payment Transaction Records

Every JazzCash, Easypaisa and Raast transfer you make is logged and available in your account history. You can download your deposit and withdrawal records at any time for your own records or for dispute resolution.

Data Retention and Deletion

We keep your account data as long as your account is active, and for a period after closure to meet local record-keeping rules. You can request deletion of non-essential personal data by contacting support.

Encryption and Security Protocols

Your login credentials and payment details are encrypted with industry-standard SSL protection. We do not store full payment card numbers; JazzCash, Easypaisa and Raast transfers are tokenised for your safety.

Cookie and Tracking Use

We use cookies to recognise you when you return, to remember your lobby preferences, and to detect fraud or misuse. You can control cookie settings in your browser or contact us to opt out of non-essential cookies.

Your Rights and Access Requests

You have the right to see all data we hold about you, to request changes to your details, and to close your account. Contact support with your request, and we will respond within a reasonable time frame.

Legal and account policy questions

When you request closure, we freeze your account and process any outstanding withdrawals. Your data is retained for the minimum period required by local authorities. You can request permanent deletion of non-essential information once all transactions are settled.

Yes. Contact support with your full name and account email, and request a data access report. We'll compile your account history, transaction records, identity verification details and any communications we've had with you.

When you open your account, we ask for your name, phone number and preferred payment method. For JazzCash, Easypaisa and Raast, we verify that your account matches your registered name. Large withdrawals may require additional verification steps.

Yes. We encrypt all payment transfers and do not store full payment credentials. Your JazzCash, Easypaisa and Raast details are tokenised, meaning your wallet is protected and only a secure reference is kept on file.

You can update your phone number, email and password inside your account settings. Registered name and identity details cannot be changed after verification. If you need to update verified information, contact support with proof of the change.

You can disable marketing emails and SMS in your account settings under notifications. We'll continue to send essential account messages, deposit confirmations and withdrawal alerts no matter what you select.

We retain all transaction records — deposits, withdrawals, gameplay history — for as long as your account is active and for a period after closure per local regulations. You can export your full history at any time from your account dashboard.